Reference

Privacy Policy for your swissbet account

Your swissbet profile can hold casino activity, sportsbook selections and wallet records in one account, so this Privacy Policy explains what data we collect and how we use…

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swissbet Privacy Policy for your swissbet account
CONTACT ROUTES

Three ways to ask about privacy

Privacy questions can involve account access, payment records, identity checks or cookie choices, so we route each request to the team that can act on it.

Live chat request Use live chat after logging in when you need help finding privacy settings, cookie choices or recent account activity. Our team can confirm the next step and may move sensitive requests to email for safer handling.
Email privacy desk Send privacy requests by email when you want data access, correction, deletion assessment or a copy of key account records. We may ask for proof that the account belongs to you before changing stored details.
Wallet query route Choose the wallet query path when your privacy question is linked to UPI, Paytm, PhonePe or Google Pay references. We can trace payment IDs, status logs and related verification records within our account systems.
ACCOUNT SAFEGUARDS

Six privacy controls we use

We treat privacy as part of account operation, not as a separate afterthought. The controls below explain how data moves through registration, wallet checks, game records and support conversations.

Data minimisation

We ask for the details needed to create your account, verify access, process payments and meet legal duties. Extra documents are requested only when a risk check, wallet issue or account change needs clearer proof.

Cookie control

Cookies help keep you signed in, remember language choices and measure page performance. You can manage browser cookies at device level, though some account and security cookies are needed for login and transaction checks.

KYC security

Identity checks may involve name, date of birth, address proof and document images. Access to these files is limited to trained teams, and we keep audit logs when records are opened or changed.

Payment records

UPI, Paytm, PhonePe and Google Pay activity creates references such as transaction IDs, timestamps and status codes. We use those records to match deposits, assess withdrawal requests and respond to payment disputes.

Retention checks

We keep data for as long as needed for account operation, legal duties, audit needs and dispute handling. When a retention reason ends, we delete, anonymise or separate records from active account tools.

Request handling

When you ask to access, correct or delete data, we verify your identity before acting. If a legal duty prevents deletion, we explain the reason and restrict use where we can.

Common Privacy Policy questions answered

These answers explain what you can ask us to do with your data and how our Privacy Policy applies to account activity in India. They are written for your account, wallet and device records, not for general browsing alone. For a case-specific answer, contact us from your registered email or logged-in chat.

We collect account details such as name, mobile number, email, login records, KYC files, wallet references and support messages. We also collect device and cookie data needed for security, session management and fraud checks.

KYC details help us confirm that the account belongs to you, assess withdrawal requests and meet legal duties that apply to account services. We limit document access and keep records only where there is a valid reason.

Yes. You can ask for a copy of key account data linked to your profile. We first verify your identity, then provide records that can be shared without harming security checks or another person’s privacy.

Contact support from your registered email or logged-in chat and tell us what needs to change. For sensitive details such as name, mobile number or KYC data, we may ask for proof before updating the record.

Cookies may remember your login session, language choice, device signals and page activity needed for security or performance checks. You can manage browser cookies, but essential cookies are required for account access and payment safety.

Payment records such as UPI references, Paytm status logs, PhonePe IDs and Google Pay timestamps are kept while needed for reconciliation, disputes, audit duties and legal requirements. After that, records are deleted, anonymised or restricted.

We may share data with payment processors, identity-check partners, fraud prevention services, technical hosts and advisers who help run the account service. Each sharing step is limited to a clear purpose and relevant security controls.

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